Manufacturing companies everywhere are seeking
more value from their existing investments. Better service
management helps to control costs and enhance performance. Increased
competition driven by outsourced service providers has driven
the demand for strong management so that target service levels
We understand the goals of industrial manufacturers
to produce product to meet market demands in a way that is timely,
cost-efficient that meets ever greater competitive forces. The
provision of information required to support these requirements,
however, can be demanding and complex.
We have extensive experience in supporting manufacturing
clients from the world’s leading battery manufacturer to
a leading European car manufacturer.
We understand the savage competitive pressures
facing many in the manufacturing sector. Manufacturing continues
to focus on stringent cost control and any systems improvements
require true cost-benefit justification. HelpLINE has repeatedly
delivered success for major manufacturers - just as production
efficiency is vital, we believe it is essential that modern manufacturing
organisations are supported with top quality Service Desk functions.
When your service management is optimised through
HelpLINE, we ensure that down-time for your team is reduced and
your people are more productive. Similarly where HelpLINE is used
to support your dealings with external suppliers and customers,
they benefit from an improved service experience.
How HelpLINE has benefited Manufacturing
- Easily customised to meet demanding
Service Desk needs
- Reduced central support workload
- Self service capabilities mean that
your Service Desk workload is reduced and central support costs
and workload are better managed.
- Improved productivity gained from automated
Service Desk functionality