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The Commercial sector is highly diverse, but most companies face similar pressures of competitiveness, profitability, customer retention and innovation in their products and services.

People, equipment and information are most often at the heart of a successful commercial organisation. Service management solutions can help you ensure that your equipment and IT infrastructure empower rather than inhibit your business performance. This can enable you to manage service providers and service contracts with outside organisations in areas such as buildings, office furniture, communication equipment, vehicles and IT. The effective and efficient use of technology can make a significant impact on continuing success, profitability and growth.

Service companies and internal service providers continually face the challenge of how to improve service levels and response to their customers, while at the same time controlling costs. High quality service delivery is essential if commercial service providers are to remain competitive in national and international markets. Commercial businesses continually need to develop and manage internal and external customer service cultures. HelpLINE has the capacity to support both internal and external customers to give you the tools to get performance results.

How HelpLINE has benefited Commercial services sector clients:

  • Provided a large world-wide specialist service business with help desk support
  • Supported internal staff with PC technical resolution issues
  • Installed Service Desk management to service external software customers in a highly competitive international corporate market
  • Configured to generate advanced reporting tools that enable active management of problems and early identification of trends
  • Delivered productive and user-friendly on-line incident reporting, coupled with automated and immediate email notification

 



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