HelpLINE supports business strategies that
require industry Best Practice standards in customer service.
It delivers transformational improvements in customer service
performance, quality and business efficiency.
Our client loyalty has been outstanding – here is what
4 clients said in a recent customer survey.
“BadgerNT...customer service is second to none”
I read your strapline at the end of your email "Enhancing customer
service is both our profession and our passion" and I would just
like to comment that you can display your slogan with pride as
your customer service is second to none, being at the highest
level in the industry.
Many thanks for your great work and continued support.
Jean-Michel Jack, Random
House Distribution Centre
“HelpLINE …. improved productivity and service to
“We purchased HelpLINE because of the software, but we were
also looking for a partner who would support and respond when
our operations needed it. BadgerNT gave us that level of confidence
at the beginning and the people there have proved that initial
confidence to be well placed. HelpLINE has enabled the help desk
at Microdec to provide improved productivity and an improved service
to our customers.”
- Andrew Eyre, Customer Support
Manager – Microdec plc
“ HelpLINE …. improved the profit performance of our
whole help desk organisation”
“We decided to stay with HelpLINE
and expand our use of it because the web interface enabled us
to roll-out our Service Desk facility to other regions more efficiently.
It has improved the profit performance of our whole help desk
operation by allowing us to centralize our support services. We
have already rolled-out to the Asia/Pacific region and plan to
include the South American region at some time in the future.”
- Ken Grobe, Project Manager
Publishing Group Ltd
“HelpLINE …. enabled me to measure the effectiveness
of our help desk operation for the first time”
“The system enabled me to measure the effectiveness of our
help desk operation with real-time reports for the first time.
I was able to detect trends as they developed and act quickly.
HelpLINE boosted the productivity of the team with improved service
delivery to our customers across the company - 56% of calls were
able to be resolved at the first call stage.
Customers are kept up to date with automated email when their
incident is logged and again when it is resolved. HelpLINE is
a highly flexible product that can be tailored to meet your business’s
needs as they develop. The powerful technology enables comprehensive
reports to be auto-generated to a web page for everyone
- Paul Janes, IT Support Manager
– Haymarket Publishing Group