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HelpLINE is a flexible and highly specified Service Desk solution. It is ideal for supporting the needs of internal staff users such as IT & Facilities Management and also external customer product and services support.

The HelpLINE Standard package is available with a range of optional functional modules.

The HelpLINE Advanced package is available as a comprehensive fully functional suite that incorporates all our latest service development features and offers you the capability to implement Best Practice ITIL Service Support disciplines.

We offer two Packages to help you find the solution that best fits your precise needs.

Type of requirement Aimed at growing businesses with a relatively small number of support staff who need an affordable but well specified solution. A fully comprehensive suite of functionality for established organisations that wish to implement full ITIL based solutions, customisable work flows, multiple Service Desk databases, escalation and SLA management, integration facilities and other features.
Size of organisation Small and medium sized organisations with 2 - 10 customer support staff supporting up to 10,000 customers. Medium to larger organisations, typically those with 10 - 100 customer support staff supporting up to 100,000 customers.
ITIL supported disciplines - Service Desk
- Incident Management
- Problem Management
- Service Desk
- Incident Management
- Problem Management
- Service Level Management
- Change Management
- Release Management
Full product details - Click here for a full product description, optional modules and package comparison PDF - Click here for a full product description, optional modules and package comparison PDF

All our HelpLINE packages have a customisable web interface, powerful automated email facilities and high quality management reporting capabilities that are proven to improve the productivity of customer service departments around the world.

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