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HelpLINE at a glance
10 Reasons to choose
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10 KEY reasons why service professionals tell us they
chose HelpLINE:

1. Easy-to-use
Intuitive, professional software with good graphical interfaces

2. Flexible high-end functionality
Meets today’s demanding service needs

3. Standard & Advanced editions

Pricing points to suit most organisations

4. Enterprise-wide access

Web access to everyone in your organisation

5. Professional consulting expertise

Support from experienced people

6. Automated email facilities

Excellent communications with Service Desk

7. Multi-Service Desk

Multiple databases to satisfy all your service needs

8. Highly scaleable

Proven in organisations with up to 1000 incidents per day

9. Powerful reporting

Automated and customisable management reporting

10. ITIL and ITSM compliance

Supports industry Best Practice disciplines

“Enhancing customer service is both our
profession and our passion”


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