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2014
HelpLINE v5.2 released. Windows 2012 R2 is fully supported and further enhancements are continually being developed.

2012
Almost all HelpLINE sites have completed their upgrade to the new version. Windows 2008 R2 is now fully supported and further enhancements are continually being developed.

2010
HelpLINE v5.1 released with brand new interface.
This long-awaited version has been completely re-written using .NET technology, giving improved performance and stability while retaining the same strong functionality. It has been extremely well received at existing sites, with an easy upgrade path.

2008
BadgerNT moves to new address and goes green.
HelpLINE’s web-based functionality enables BadgerNT’s consolidated Service Desk to be operated from multiple locations, helping to save the environment by reducing travel.

2007
BadgerNT launch new web site “customer service is both our profession and our passion”.
The new site brings BadgerNT’s proposition and strong credentials up to date.

2007
BadgerNT introduce HelpLINE Standard and HelpLINE Advanced software editions offering customers a choice of software level functionality and price.

2007
BadgerNT promote and launch a new set of service improvements to our client base.
“As you know, we are always looking to provide you with the most cost-effective solutions for your Service Desk. As a highly valued customer, we want to let you know about a few HelpLINE add-ons we have recently developed that are exciting many of our customers. These add-ons have been designed to improve the productivity and effectiveness of your Service Desk. We strongly suggest you read about them, have a chat with us and put provision into your budget now, to ensure that you reap their benefits in the coming year”.

“Many HelpLINE sites are already taking advantage of these latest service improvements, and the feedback we have had on them has been remarkable”.

They offer great value for money and are proven to make your life easier.

1. Diary entries by email
Automate the processing of incoming emails which reference existing incidents – save hundreds of tedious processing hours

2. Web service requests
Standard requests designed in customised web forms - allow users to help themselves and make enormous time-savings at the service desk

3. Automated customer survey
Send regular automated survey emails to your customers - gain valuable regular feedback from your customers and users

4. Active Directory integration
Import user data from Active Directory to improve the synchronisation - avoid mistakes, save time, and improve efficiency

5. Dashboard report
Customised up-to-the minute snapshot reporting of your service desk status - better, faster. more proactive management decisions

6. Health check
Commission an independent, impartial evaluation of your organisation's operation of HelpLINE – invest in an experienced consultant for a day and gain a list of recommendations, observations and improvements to enhance your service desk operation, improve customer perceptions and improve the ROI in HelpLINE.

Contact your Account Manager for an informal discussion or if you would like any further information about any of these valuable add-ons.

 



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